East Netherlands: well trained, multilingual, customer-friendly labor force
Like the Netherlands overall, East Netherlands prides itself in having a well educated, flexible, multilingual and service-oriented workforce perfectly suited for pan-European customer care. The country's excellent telecom infrastructure, combined with highly competitive rates, make it even more attractive.
East Netherlands is very close to Germany and is especially internationally focused. What's more, the region's population is well known for its customer-friendly attitudes, while wages and office space are both under the national average.
Many globally operating companies operate pan-European customer care centers in East Netherlands, including Bosch (Germany), TSYS (UK/USA), Sertronics (Switzerland), R Systems (India), ModusLink and Sitel (USA).
Just one example of innovative third-party customer care services is the Oost NV initiative "European Service Repair Solution" or short "EuroSRS". Within this business model a group of regional companies offers a one-stop solution for pan-European customer care and repair services to a host of globally operating consumer electronics companies. EuroSRS includes services as testing, assembly, packaging, warehousing, distribution, customer support, repair and recycling for global companies such as Sony, LG, Samsung, Vestel, Foxconn and Sharp.